Vital Learning
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For over 20 years, Vital Learning content has been used to train and develop leaders at organizations throughout the world. Thousands of organizations have used Vital Learning content to develop millions of employees. Utilizing this proven content, we can provide superior solutions that are practical, relevant, and cost-effective, all while helping professionals become more productive, effective, and successful.

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Vital Leadership

Effective Leaders drive high performing teams as well as successful organizations. The Vital Leadership courses help managers and team leaders maximize their effectiveness and better understand what it takes to build, develop, and maintain an exceptional team.

As a manager and team leader, your success is measured by the success and productivity of your team members. Getting your team to achieve at a high level can be easy, as long as you have the right skills.

Essential Skills of Leadership

  • Coaching job Skills
  • Communicating Up
  • Delegating
  • Developing Performance Goals & Standards
  • Effective Discipline
  • Essential Skills of Communicating
  • Essential Skills of Leadership
  • Improving Work Habits
  • Managing Complaints
  • Providing Performance Feedback
  • Resolving Conflicts
  • Supporting Change

Team Development

  • Developing and Coaching Others
  • Solving Workplace Problems
  • Leading Successful Projects
  • Motivating Team Members

Talent Management

  • Hiring Winning Talent
  • Retaining Winning Talent

To encourage, inspire and motivate team members, managers must have good relationships with employees. Part of this comes knowing how to deal with employees in a positive way that maintains and enhances their self-esteem. Managers must also create a team atmosphere by empowering team members, allowing them to participate in setting goals, solving problems and making decisions when possible. Managers who achieve this retain their team members, and their teams are more productive.

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Vital Selling

Sales drive growth. The Vital Selling courses help ensure that salespeople have the tools they need to succeed.

Your sales team drives revenue for your organization. But how can your company use sales to create more satisfied customers, more successful salespeople, and better long-term business relationships? The key is giving your sales team the skills and tools they need to build meaningful relationships with customers.

  • Customer Oriented Selling
  • Making Customer Recommendations
  • The Incoming Sales Call

n today’s competitive landscape, sales professionals must be knowledgeable about their organization’s products and services, as well as the products and services of their customers. Focusing on the customer—knowing and understanding their needs and wants—is critical to a successful sales relationship. Customers want salespeople to understand their needs and help them achieve their specific goals and objectives.

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Vital Customer Service

Satisfied and engaged customers are critical to the success of any organization. The Vital Customer Service courses show employees how to provide top-notch customer service that grows the organization, increases customer loyalty, and builds brand equity.

Effectively managing difficult and hard-to-please customers is challenging, but productively resolving customer issues and concerns can help your organization build stronger relationships with your clients.

  • Dealing with Difficult Customer Situations
  • Delivering Customer Focused Service
  • STAR Service
  • Winning Through Customer Service

Providing quality customer service can result in great reward and satisfaction, but it can also be frustrating for your customer service team. It is essential to give your customer service representatives the skills to successfully manage your customers. In addition to following pre-determined guidelines for dealing with difficult customers, successful customer service representatives must utilize an array of techniques to diffuse challenging situations.

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Vital Productivity

Highly efficient employees are at the heart of any successful organization. The Vital Productivity courses help employees increase the speed and effectiveness of their work.

The nature of business communication has changed dramatically. In a given day, you may be required to speak with team members, supervisors, and customers located in different cities, states, and perhaps countries. Technology continues to increase our level of connectedness, yet the amount of face-to-face interaction is decreasing. As a result, your communication skills are crucial.

  • Achieving Communication Effectiveness
  • Diversity Awareness
  • Number Skills
  • Professionalism in the Office
  • Proofamatics

Effective communicators not only express their own thoughts and ideas with conviction, but they are also engaged and attentive listeners. As such, your ability to send clear, concise messages and listen well can mean the difference between successful business relationships and lost productivity.

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